NC Closing Attorney Best Practices Task Force
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Best Practices
Best Practice #1: Licensing
Best Practice #2: Trust Account Controls
Best Practice #3: Information and Data Privacy and Security
Best Practice #4: Settlement Policies and Procedures
Best Practice #5: Title Policies and Post-Closing
Best Practice #6: Malpractice, Errors & Omissions and Fidelity Coverage
Best Practice #7: Consumer Complaints
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Best Practice #7: Consumer Complaints
Adopt and maintain procedures for resolving consumer complaints.
PURPOSE: A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered.
INFORMATION:
RESOURCES (See
Resources
page):
ALTA Best Practices information
Better Business Bureau Code of Business Practices
Sample template and form
(see also title company versions, links on
Resources
page)