NC Closing Attorney Best Practices Task Force
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    • Best Practice #1: Licensing
    • Best Practice #2: Trust Account Controls
    • Best Practice #3: Information and Data Privacy and Security
    • Best Practice #4: Settlement Policies and Procedures
    • Best Practice #5: Title Policies and Post-Closing
    • Best Practice #6: Malpractice, Errors & Omissions and Fidelity Coverage
    • Best Practice #7: Consumer Complaints
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Best Practice #7:  Consumer Complaints

Adopt and maintain procedures for resolving consumer complaints.

PURPOSE:  A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered.

INFORMATION:


RESOURCES (See Resources page):

ALTA Best Practices information   

Better Business Bureau Code of Business Practices   

Sample template and form (see also title company versions, links on Resources page)


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