Best Practice #7:  Consumer Complaints

Adopt and maintain procedures for resolving consumer complaints.

PURPOSE:  A process for receiving and addressing consumer complaints is important to ensure that any instances of poor service or non-compliance do not go undiscovered.

INFORMATION:


RESOURCES (See Resources page):

ALTA Best Practices information   

Better Business Bureau Code of Business Practices   

Sample template and form (see also title company versions, links on Resources page)